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Terms and Conditions

PREMISES AND DEFINITIONS

The company “Società Agricola Sergio Delle Monache Srl”, (hereinafter also referred to as The Company) has created the site “oliotamia.com” in order to undertake electronic commerce activities exclusively in relation to end users (hereinafter also referred to as “Customer” or “Customer”). Customers undertake not to make commercial use of the products purchased. Any contracts entered into through the site “oliotamia.com” fall under the category of long-distance purchase contracts between the company “Società Agricole Sergio Delle Monache Srl” – with registered office in Vetralla (VT), Ucciano snc locality, with registration in the Registrar of Companies, Fiscal Code and VAT number 02093770564 – and the End User, in order to sell and buy the mobile goods (extra-virgin olive oil and gift articles) presented on the “oliotamia.com” website. Sale is governed by these Conditions, which are to be considered an integral and substantial part of the purchase and sale contract. Before sending in their orders, therefore, Customers are invited to carefully read the conditions of sale. We reserve the right to update these conditions of sale at any time, also as a result of any amendments or changes in the law; these changes will be effective as of when they are published on our site. The sending in of the computerised order by filling in the form on the site is taken as acceptance by the Customer of the conditions of sale in force at that time and applies as a sign of consent to the purchase, thus finalising the sales contract.

MANAGING THE PURCHASE ORDERS

Purchase orders are managed as follows:

  • The Customer sends in the order by filling in the appropriate form found on the site.
  • We transmit our acceptance of the order to the Customer by means of electronic mail, indicating the main information and the quantities of product ordered, its price, method of payment, method of shipment and respective charges, shipping address and invoicing data, and also re-transmitting the Conditions of Sale and the Information Note on Privacy.
  • The goods are shipped and delivered to the Customer’s address.

The order will only be accepted and filled after payment has been credited. In the event in which the quantity of products ordered is greater than the quantity we have available, the Customer will receive prompt information thereof via e-mail, so that he may decide whether to substitute the missing product or modify or cancel his order free of charge; we will refund the Customer of any sums that he may have paid and that were not compensated for by goods. The Customer waives the Company of any responsibility in the event in which he incorrectly fills out the order form, even simply by indicating a wrong delivery address and/or issue of wrong fiscal documents, due to the Customer being the sole person responsible for correctly entering the data in the order form. Minors under 18 years of age are not authorised to transmit orders by means of the on-line order form.

SALES PRICES AND INVOICING

The prices of products indicated in the site are expressed in € (Euros) inclusive of VAT and all other taxes, the containers and the packaging. Shipping charges are not included. Any promotions regarding sales prices and/or shipping charges are only valid for the time during which they are published on our site. Payment of the price can only be made in € (Euros) and the amounts will only be indicated in the invoice in € (Euros). The invoice will be sent to the e-mail address indicated in the order.

SPECIAL OFFERS, DISCOUNT COUPONS AND FREE SHIPMENT

The price of the “special offer” packages is already inclusive of shipping charges; their purchase does not contribute towards reaching the purchase amount needed in order to benefit from the “free shipment” promotional offer.

If “special offer” packages and individual items from the SHOP are also included in the purchase order, the shipping charges will only be calculated on the weight of the items bought from the SHOP.
The “discount coupon” items cannot be used for purchasing “special offer” packages.
“Discount coupon” items cannot be combined with “free shipment” promotions.

METHOD OF PAYMENT

Payment can be made by means of Credit Card, PayPal and advance bank transfer.

  • Purchase by means of a Credit Card is managed entirely by the PayPal system, to which the company “Società Agricola Sergio Delle Monache Srl” cannot have access in any way. It is not necessary to have a PayPal account in order to make payment; the PayPal site will be used to enter the data on your credit card and the respective amount will be debited once the credit card itself has authorised payment.

The following credit cards are accepted:

Pay safe with PayPal

  • By making payment through PayPal, you will be routed to the PayPal site in order to enter the e-mail address and password for your account and you will be able to check the data regarding payment. All the financial data is managed directly by PayPal. In the event in which the order is cancelled, the sum will be refunded to the PayPal account.
  • For purchases made using an advance bank transfer, in order to accelerate the shipping process, send an e-mail to us at info@oliotamia.com with copy of the bank receipt indicating that payment has been made. However, the order will only be accepted and fulfilled after the payment has actually been credited, which must take place at the most within 10 (ten) working days from the date of order. The reason for the bank transfer must include the name and surname or the company name of whoever is making the order, as well as the number and date of the order itself.

The bank transfer must be made out in favour of:
SOCIETÀ AGRICOLA SERGIO DELLE MONACHE SRL
Bank details: BANCA CARIVIT – Vetralla (VT) branch
IBAN: IT26J0306973350100000000256
BIC: BCITITMM

RIGHT OF WITHDRAWAL (pursuant to Legislative Decree 06/09/2005 no. 206)

In the event in which the Customer is not satisfied with the products purchased, he is entitled to exercise the right of withdrawal by sending a written notice by Registered Letter with Return Receipt to our offices “Società Agricola Sergio Delle Monache Srl – Strada Provinciale Norchia, 20 snc – 01019 Vetralla (VT) – Italy”, within 15 days from receipt of the purchased goods. The Customer is invited to anticipate this notice to the e-mail address info@oliotamia.com indicating the details of the purchase order. The products purchased must be returned to our offices within 15 days from their receipt and, after having checked the goods, we will refund the sum paid by means of bank transfer in the shortest time possible but, in any case, within 30 days from receipt of the withdrawal notice. The returned products must be sent to us intact, in their original packaging complete in all of its parts, as originally received by the Customer. The re-delivery of the products purchased by the Customer will be at the charge of the Customer himself, in accordance with Art. 67, Par. 3 and 4 of Legislative Decree no. 206 dated 06/09/2005.

Our sales policy aims at satisfying our Customers’ expectations. Please therefore inform us of any problem you may have: we will do our best to resolve it as fast and in the best way possible.

JURISDICTION

These Conditions of Sale and the purchase and sales contracts entered into through the website “olio tamia.com” are governed by Italian law, given the EEC directives “Legislative Decree 6/09/2005 no. 206 Consumer Code – Legislative Decree 9/04/2003 no. 70 – subsequent amendments and integrations). The Customer waives the company “Società Agricola Sergio delle Monache s.r.l.” from all responsibility in relation to any malfunction or interruption in the services and decline in performance, whether or not these are due to reasons of force majeure or to chance, when they are not ascribable directly to the Company itself as a result of wilful misconduct or gross negligence. Any disputes regarding the interpretation of these conditions of sale and the commercial relations that arise as a consequence between the Company and the Client will fall under the sole jurisdiction of the Courts of Viterbo.

Privacy

Information note in accordance with Art. 13 Legislative Decree 30/06/2003 no. 196 (protection of personal data), supplied to the users who access the site “oliotamia.com” through the Internet, in order to consult it and/or make use of the services it offers.

The data will be treated using tools that are suited to ensure safety and confidentiality, using electronic and printed means, with the sole aim of correctly and completely handling activities and services falling under the area of competence of the company “Società Agricola Sergio Delle Monache Srl” and resulting legal obligations.

The data collected will not be disclosed and will be used so as to provide the best service possible and will only be transmitted to third parties in those cases necessary in order to fulfil activities, including but not limited to shipping companies, accounting/fiscal collaborators, credit card companies, hardware and software maintenance companies.

The data collected can be treated by the company “Società Agricola Sergio Delle Monache Srl” by sending notices regarding purchase offers for our products and or/gift items and/or information on our activities, without prejudice to the right to oppose thereto as indicated below.

The transfer of the data requested in the order form is optional, but the lack of the data itself will make it impossible to obtain the service, in that we will not be able to fulfil our pre-contractual, contractual, legal and fiscal obligations without it.

In accordance with Art. 7, Legislative Decree 169/2003, the people to whom the personal data refer will be able to exert their respective rights, including obtaining confirmation of the existence or non-existence of the data itself, learning its contents and verifying its accuracy, changing it, cancelling it or opposing to its treatment for legitimate reasons, informing the holder in charge of treating the data thereof: “Società Agricola Sergio Delle Monache Srl – Strada Provinciale Norchia, 20  – 01019 Vetralla (VT) – Italy, or otherwise by sending an e-mail to the email address info@oliotamia.com.

Shipping

Shipping charges vary based on the weight of the products ordered and the country of destination; they are calculated automatically while placing the order and the exact charges can be verified as the virtual shopping cart is filled. Despatch of the goods purchased will take place the day after the order is received, whereas in the event of advanced bank transfer it will take place the day after payment is credited. Delivery of the products ordered will take place to the shipping address that the Client indicated while filling out the order; it is possible to enter more than one shipping address (for the sake of convenience, in order to send presents, etc.). Depending on the place of destination, deliveries can take place in a space of time that may vary from 2 to 10 days, drawbacks permitting. For shipments of high quantities (greater than 30 Kg), or for shipment to countries where indications have not been given, please contact us directly at the e-mail address info@oliotamia.com to receive a customised cost estimate.

In order to guarantee prompt delivery (delivery time from 9 am to 1 pm), we suggest you indicate an address where our couriers will always be able to find someone to deliver to. The Client will receive a tracking number for his shipment in the order acceptance e-mail and/or in a mail sent directly by the courier itself, so as to be able to keep track of the shipment right up to delivery by consulting the courier’s site. Moreover, by indicating a telephone number in the shipping address form, you will be contacted directly by our couriers in the event of failed delivery.

If the package is found to be damaged upon delivery, we suggest that Customers accept it, but that they write “accepted with reservations” on the courier’s transport document. If, once you check the contents, the products are actually found to be damaged, inform us of this without delay by sending an e-mail to info@oliotamia.com and we will refund the damaged product or send you an equivalent product at our expense.